Frequently Asked Questions
Everything you need to know about your Monte Carlo shopping experience.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days for metropolitan areas and 5-7 business days for regional locations. You will receive a tracking number via email as soon as your order is dispatched.
What is your return and exchange policy?
We offer a 15-day return and exchange policy for all unworn items with original tags intact. Simply visit our returns portal to initiate a pickup or find your nearest store for an exchange.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes within India.
How should I care for my Monte Carlo woolens and delicate fabrics?
To maintain the quality of your garments, we recommend following the specific care instructions on the inner label. Most of our premium woolens require professional dry cleaning or a gentle hand wash in cold water.
Can I cancel or modify my order after it has been placed?
Orders can be cancelled or modified within 2 hours of placement. After this window, the order enters our processing stage and can no longer be changed, though you can still return it once received.